M Griffin Enterprizes, Inc Frequently Asked Questions

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Frequently Asked Questions

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Frequently Asked Questions

Ref: FAQ-1
F. A. Q and See on Front Page other FAQ
Ordering:
Ordering on line on our site is safe, we use Authorize Net the Worlds Largest and Safest Credit Card Processer. When you put your credit card infomation in it leaves our site and go's to Authorize Net and is secure.

Order Placed, When do I Receive?

We mail quickly, most likely the next day.
If you need quickly, email us, Emails with us Do Work.
ALL ITEMS ARE IN STOCK, 99 percent of the time.

Credit Card Data:

We do not have access to your credit card data on our site, only the Credit Card Processer does, this is safer than handing your card to a person in a store.

On Security Code: It is NOT the one on your card but the one on the bottom of Screen.

OurSide the United States Orders:
Please take your time filling out the information, we handle International Orders all the time, our server is in London but our Credit Card Company is in the US and requires certain data. Thanks.
Privacy Policy:

We treat your privacy as our own, we share with No One.

Shipping or Mailing and Tracking:

Christmas Mailing: HAS TO BE ORDERED BY:
Priority Mail By Dec. 19
Express Mail Dec 21
No other options, Period.

WE DO NOT ANSWER OUR PHONES IN DECEMBER, EMAIL US IF YOU HAVE A QUESTION. We do not answer because everyone is packing to get packages out on time.!!!!

We mail by United States Post Office Only, No UPS or Fed Ex, Sorry.

Priority Mail -- this takes two to three days to arrive not counting the day mailed.

Express Mail -- is next day in most major cities and second day in outlying areas, not counting the day mailed.

Mailing days: Mondays, Wednesdays and Fridays.
We can not be held accountable for late Mail Delivery's, Mail may be delayed for Weather, Carrier or Other Reasons, but We will do our part and Mail in a Very Timely Manner.

We do mail on Tues and Thurs when we are busy and Some Express Mails.
This does not mean we mail the same day the order is placed, Read Again this does not mean We Mail the Same Day You Order.
Sometimes this happens but do not count on.
Email us if you have a Special Need.
True OverNight Delivery: No we can not, That is No We do Not, our plant is Rural and we do not have same day pickup. Sorry.

Out Side the United States Orders:

We mail overseas all the time and welcome the order.
We mail by USPS by Global Priority Mail, Global Express Mail and Air Mail Parcel Post.
We mail quickly, Customs and Country Mail Proceedures are what slows the mail down, not us.

Phone Orders: Yes, We take Phone Orders.
Fastest way is email, customerservice@besttoysoldiers.com and we will call you for your order.

We answer the phone or the recorded will, Please leave message, we receive a volume of calls, we will call you back.
Why Do You Need My Emal Address?

We ask for your correct Email address so the USPS can email you the tracking number and date mailed. http://www.usps.com

Returns or Problems:

Returns are not a problem - full refund, mail cost is not refundable.

Problems:
If you have a problem, call us 254-385-0185 or email me mgrif@besttoysoldiers.com or mgrif@mgriffinenterprizes.com and We or I Will fix!

Where do you get the soldiers?

We Purchase in China and USA.
We are allways looking for new suppliers, big and small.
If you are a small supplier we will talk to you.
We manufacture some product in Thornton Texas, USA.
We do have Metal Soldiers and Molds and Will add to our catalog as time permits.
We are underfunded and over worked and a All American Company and Yes We Really Enjoy what we do!!

Color on Soldiers rubbing off on hands:
Yes, we have noticed this to, it is normally the color in the release on the injection mold proceedure.
We try to get the bags before they ship and wash.
Soap and water takes care of the problem. We use kitchen liquid soap and sometimes just water.
The release is non toxic and not harmful just a pain. This only shows up on the real dark soldiers.

Catalog:

Catalog:
We have a CD with our Products,
We do not have a paper Catalog.
Sorry we do not mail the Catalog Outside the US.
Your can print Pitchers and Information from Our CD.
When the CD arrives place into Computer and it will Auto Run.
The CD works on a Computer with or without Internet connection.

Email customerservice@besttoysoldiers.com

Request a CD Catalog,
Please give:
Name, address to send to, state, zip code and phone number if we have any problems.

Painting:

Clean with Soap and Water, let dry, We use Model Master paint from Hobby Lobby. On some plastic you may have to use laquer thinner or minerial sprits to clean of the release left during production. Always clean with a solvent OUTSIDE not indoors, let dry and paint, on heavy used or handled items use a primer first before painting.

Fixing Bent plastic:

Use warm or hot water (sink or bowl) as you can stand on hand (not hot enough to burn yourself), place soldier or item in bowl or sink with hot water let sit for a minute remove with tongs or fork, or like item use towel to bend where you would like let cool in that position and done. Plastic has a memory and will set in that position.

Plastic Figures:
The Color of Figures does vary batch to batch and each manufacture colors are different.
Our Civil War 100 piece set are two different blues and two different grays.
For your information during most of the Civil War some Southerners wore blue and some Northerner wore gray.
The American Civil War was not planed in advance and the local state armys colors were worn during the most of the war.
If you would like more information read or purchase Osprey Books for True History not Hollywood History.

Toy Soldiers > Frequently Asked Questions